pk98 Privacy Policy

1. Who We Are and How to Reach Us

This Privacy Policy applies to the pk98 platform, operated at pk98.ws. When we say "pk98", "we", "us", or "our" in this document, we are referring to the company that operates and maintains the pk98 online betting and gaming platform. pk98 acts as the data controller for all personal information collected through the platform.

We serve hundreds of thousands of players across Pakistan — from Karachi to Peshawar, Lahore to Gilgit — and we take the responsibility of handling their personal data very seriously. This Policy is written in plain English and is intended to be genuinely useful, not just a legal formality that nobody reads.

If you have any question about how pk98 handles your data, or if you want to exercise any of your rights described in Section 9, you can reach us at any time:

• Email: support@pk98.ws — data and privacy enquiries are flagged as high priority and responded to within 48 hours.
• Live Chat: Available 24/7 directly on the pk98 platform — fastest response, typically a few minutes.

2. What Personal Data pk98 Collects

pk98 collects only the data we genuinely need to provide our services, comply with our legal obligations, and keep the platform safe for all players. Here is a clear breakdown of the categories of data we collect and why:

pk98 does not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or health information unless a specific legal or responsible gaming requirement makes it necessary, in which case you will be notified separately.

3. How pk98 Uses Your Personal Data

pk98 uses your personal data for the following purposes. Where we rely on a specific legal basis, it is indicated in Section 4.

• Account management: Creating and maintaining your pk98 account, verifying your identity, and managing your preferences and settings.
• Transaction processing: Handling deposits, withdrawals, and bet settlements in PKR through your chosen Pakistani payment method.
• Age and identity verification: Confirming that you are 18 or over and that your account details are accurate, as required under our responsible gaming commitments.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing money laundering, and protecting the platform from abuse.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing how players use pk98 in aggregate to identify bugs, improve features, and develop new products.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and providing appropriate interventions and tools.
• Legal and regulatory compliance: Meeting our obligations under applicable Pakistani financial regulations and anti-money laundering requirements.
• Marketing communications: Sending you promotional offers, tournament announcements, and pk98 news — but only if you have opted in. See Section 11 for full details.

4. Legal Basis for Processing

pk98 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contract performance: Processing that is necessary to provide the services you have signed up for — running your account, processing bets, handling deposits and withdrawals.
• Legal obligation: Processing required for pk98 to comply with applicable laws — including anti-money laundering checks, age verification, and financial reporting requirements.
• Legitimate interests: Processing that pk98 needs for its legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: Where you have actively opted in to a specific use of your data, such as receiving marketing communications. You can withdraw consent at any time without affecting any other processing.

5. Who We Share Your Data With

pk98 does not sell your personal data to any third party. We do not share your information for third-party marketing purposes. Your data is shared only with the following categories of trusted partners, and only to the extent necessary to deliver our services:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card payment networks — to process your deposits and withdrawals in PKR. These partners are subject to strict payment security standards and process your financial data on our behalf only.
• Identity verification providers: Specialist third-party services that help pk98 verify your identity and age as part of our responsible gaming and regulatory obligations.
• Game content providers: Software providers that supply slot, card, and other game content to pk98 may receive anonymised game session data for technical purposes. They do not receive your personal identifiable information without your consent.
• IT and platform infrastructure providers: Hosting, cloud storage, and security service providers that operate and maintain the pk98 technical infrastructure. All such providers are bound by strict data processing agreements.
• Customer support tools: The live chat and helpdesk platform used by pk98 customer support processes support conversation data on our behalf.
• Analytics services: We use privacy-respecting analytics tools to understand aggregate platform usage. These tools do not receive data that directly identifies you by name.
• Law enforcement and regulators: Where required by applicable law or a valid legal order, pk98 may disclose your personal data to law enforcement agencies, financial regulators, or other government authorities. We will notify you of such disclosure where legally permitted to do so.

All third-party data processors engaged by pk98 are contractually bound to process your data only on pk98's instructions, to maintain appropriate security standards, and not to use your data for their own independent purposes.

6. Cookies and Tracking Technologies

pk98 uses cookies and similar tracking technologies on the platform to make it work properly, to understand how players use it, and — where you have consented — to show you relevant content. Here is what the different types of cookies on pk98 do:

• Essential cookies: These are strictly necessary for the pk98 platform to function. They keep you logged in, maintain your session security, and enable core features like deposit and withdrawal flows. You cannot opt out of these without breaking the platform.
• Performance cookies: These help pk98 understand which parts of the platform are working well and which need improvement, by collecting anonymous data about how pages are used. No personally identifiable information is included in this data.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, or last-used game — so you do not have to set them each time you visit pk98.
• Marketing cookies: These cookies are only set if you have consented to marketing communications. They help ensure that any pk98 promotional content you see is relevant to your interests. You can withdraw this consent at any time through your account settings.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use pk98 normally. For detailed information about specific cookies used on pk98 and how to manage them, please contact our support team.

7. How Long pk98 Keeps Your Data

pk98 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data and transaction records: Retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations applicable to financial services in Pakistan.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure.
• Customer support communications: Retained for 2 years after the query is resolved, to allow for follow-up or dispute resolution.
• Marketing consent records: Retained for as long as you remain an active pk98 player or until you withdraw consent, whichever comes first.
• Technical and usage data: Typically retained in identifiable form for no more than 13 months, after which it is anonymised or deleted.

When data is no longer required, pk98 deletes it securely or anonymises it so that it can no longer be linked to any individual. If you close your pk98 account, your account data is deactivated immediately but retained in secure storage for the applicable legal retention period before permanent deletion.

8. How pk98 Protects Your Data

Data security at pk98 is not an afterthought — it is built into the platform from the ground up. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:

• All data transmitted between your device and pk98 is encrypted using 256-bit SSL/TLS encryption — the same standard used by banks and major financial institutions.
• pk98 systems are hosted on secured cloud infrastructure with access restricted to authorised personnel only, protected by multi-factor authentication.
• Payment card data is tokenised by certified payment processors and never stored on pk98 servers in plain text. pk98 complies with applicable payment card industry security standards.
• Regular security audits and penetration tests are conducted by independent specialists to identify and address vulnerabilities before they can be exploited.
• All pk98 staff who handle personal data receive regular privacy and data security training. Access to personal data is granted on a strict need-to-know basis.
• pk98 maintains an incident response plan. In the event of a data breach affecting your personal information, you will be notified promptly and in compliance with applicable notification requirements.

While pk98 takes every reasonable step to protect your data, no system is completely impenetrable. You also have a role to play — please keep your pk98 login credentials secure and do not share your password with anyone. If you suspect your account has been accessed without your authorisation, contact pk98 support immediately.

9. Your Data Rights at pk98

As a pk98 player, you have the following rights over your personal data. You can exercise any of these rights at any time by contacting pk98 support at support@pk98.ws or via live chat. We will respond to all rights requests within 30 days.

Note that some rights are subject to legal limitations — for example, pk98 cannot delete data it is legally required to retain for anti-money laundering compliance purposes. Where a request cannot be fulfilled in full, pk98 will explain why clearly and what alternatives are available.

10. Children and Minors

The pk98 platform is strictly intended for adults aged 18 and over. pk98 does not knowingly collect personal data from anyone under 18 years of age. Age verification is a mandatory part of the pk98 registration and account verification process.

If pk98 becomes aware or has reason to believe that personal data has been collected from a person under 18, that account will be immediately suspended. Any funds deposited by the underage player will be returned to the source payment account and no winnings will be paid out. All personal data associated with the account will be deleted as soon as the investigation is complete.

If you are a parent or guardian and you believe your child has created a pk98 account, please contact us immediately at support@pk98.ws so we can investigate and take the necessary action promptly.

11. Marketing Communications

pk98 sends marketing communications — including promotional offers, tournament announcements, bonus alerts, and platform news — only to players who have actively opted in to receive them. We do not send unsolicited marketing messages.

When you register at pk98, you are given a clear and separate choice about whether you wish to receive marketing communications. You can change your marketing preferences at any time by:

• Updating your communication preferences in your pk98 account settings.
• Clicking the unsubscribe link at the bottom of any pk98 marketing email.
• Contacting pk98 support via live chat or at support@pk98.ws and requesting that marketing communications be stopped.

Opting out of marketing communications does not affect essential transactional communications — you will still receive notifications about your account, deposits, withdrawals, bet settlements, and any changes to pk98's Terms and Conditions or Privacy Policy that affect you.

12. Changes to This Privacy Policy

pk98 may update this Privacy Policy from time to time to reflect changes in our data practices, our services, or applicable legal requirements. When we make material changes, we will display a prominent notice on the pk98 platform and — where we hold your email address — send you a notification by email.

The updated Policy will take effect from the date of publication unless stated otherwise. Your continued use of the pk98 platform after the effective date of any change to this Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you can contact pk98 to discuss your options or close your account.

The current version of this Privacy Policy is always available on the pk98 website. The "last updated" date at the top of the Policy shows when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how pk98 protects your data.

13. How to Contact pk98 About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how pk98 handles your personal information, please get in touch with us. Our team handles all privacy and data protection enquiries with care and confidentiality.

• Email: support@pk98.ws — mark your message "Privacy" and we will respond within 48 hours.
• Live Chat: Available 24/7 on the pk98 platform — typically the fastest way to get a response.

pk98 takes privacy complaints seriously. If you raise a concern with us and are not satisfied with the response, you have the right to escalate to the relevant data protection authority in your jurisdiction.